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FAQ

 

Out-of-network providers- Often clients have greater confidentiality as they have greater control over reports provided to insurance companies and details released, such as diagnosis and treatment, than is available to in-network therapists that they may be required to provide due to provider contract, to release this private and often times sensitive information.

In-network providers- 

At Aloe Vera Counseling, PLLC what insurance is accepted specific to each counselor. Please refer to the "Services & Schedule" page for further information.

Benefits of “Private Pay”- Out-of-network 

• Your mental health records remain completely confidential. 

• Increased confidentiality, diagnosis, treatments, and session notes are not shared with a 3rd party, therefore, do not become part of your medical record.  

• Your insurance rate is not affected.

• Insurance companies will often limit number of sessions, regardless of your progress.

• Treatment is not determined by insurance but by your mental health professional.

• Insurance requires a diagnosis on the first session and can then decline to cover services if they determine your counseling services are not medically necessary. 

• “Private pay” therapist typically carries smaller caseloads, have shorter waiting list, and more availability. 

• YOU choose your therapist. You are not restricted to a list of providers chosen by your insurance company for you.

Please make note that:

An invoice is available after each session, which can be viewed or downloaded from your patient portal. With that invoice, clients can usually file claims for direct reimbursement via mail, fax, email (check with your insurance carrier for recommended method to file a claim) or by using a phone app such as “Reimbursify: File Claims Fast”. Aloe Vera Counseling, PLLC makes no claims or guarantees that your insurance company will reimburse you. Please contact your insurance company for specifics. 

To help preserve the client/therapist relationship in a professional HIPPA compliant manner, access to the therapist is limited to your scheduled appointment. Additional fees may apply for requested correspondence occurring outside the scheduled appointment time.

Cancellation Policy

Clients agree to our 24-hour cancellation policy by accepting services with Aloe Vera Counseling, PLLC. A full session fee is charged if there is less than 24 hours cancellation.

When clients reserve an appointment, access to that specific time is not available to anyone else, as it is a dedicated time reserved for YOU. It is a courtesy to both the therapist and others to reschedule at least 24 hours in advance if a conflict arises with the scheduled appointment.

Log in to your client portal to reschedule or cancel your appointment (just as you do to schedule an appointment.)

 

You can also call or text our office (210) 901-8055, during standard working hours Mon-Thurs 10am - 4pm to speak to our office staff. Messages and texts received after hours, weekends, or during holidays are responded to in the order they are received the following business day. 

Appointment Reminders:

As a courtesy, automated appointment reminders are sent via email 2 days prior and text reminders are sent 1 day prior to an appointment. This provides clients time to reschedule if needed.

Sliding Scale:

In order to qualify for the "Sliding Scale" one must upload to their client portal a copy of their Tax Return. Sliding Scales are not available to those using insurance without the completion of an insurance opt-out form. 

 

Payment Forms Accepted?

Debit Cards, Cash (no bills over $50)

Credit Cards: Mastercard, Discover, Visa, American Express. 

HSA* (Health Savings Account), and FSA* (Flexible Spending Account) cards. 

*For questions about coverage and usage for your HSA/FSA accounts, please contact your insurance carrier regarding your plan's requirements and allowances.

When is Payment Due?

Payment is due the day of session and usually billed at the beginning of the day. 

***Important to note: Payment for sessions taking place on Friday, Saturday, or Sunday are generally run Thursday mornings.***

Session is automatically paid by the credit card the client has on file. 

Must maintain a working card that can be billed upon session or other fees. 

If we are unable to process the card on file, we will reach out to you to update the card. 

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